Skip to main content

Deactivate User - Remove Expert

Feature Request

Deactivation of a user should remove them as an expert on the card - for turn over events going through 1000’s of cards to remove the expert is consuming hours and is a monotonous task that we wish was automated

further it’d be great if there were a feature during deactivation to migrate or Swap experts en mass when we rotate an expert who’s responsible

Victoria has moved on to a different role, your new expert support is karen for example —- migrate all cards listing victoria to karen as the expert

This could be in 2 places —- a popup during deactivation and an option under the user settings to migrate expert status assigned to another user

Posted by Frank Frost ·
1 comment

Log in to comment and vote

Comments1

  • Steve Bussey

    Team•

    Jul 17, 2024

    Love this suggestion @Frank Frost. Let’s get you an immediate solution so you’re not swapping out a ton of these.

    For now, send in a support ticket (bottom right chat, or email to support@supered.io) including the deactivated user email, the new expert email, and we will manually backfill that expert status.